ABDULLA's CV
ABDULLA ALHOSANI
Customer Happiness | Shift Supervision | Administration & Operations
Abu Dhabi, United Arab Emirates
Profile summary
Customer happiness, administration and operations professional with 10+ years of combined experience across federal government service and naval operations. More than eight years with the Federal Authority for Identity, Citizenship, Customs and Port Security, progressing from frontline customer service to shift supervision. Experienced in transaction processing, customer journey support, data accuracy, records management, team coordination, staff training, compliance, ship maintenance support, and safety and security procedures.
Key skills
digital filing systems, Employee relations
Customer Happiness & Frontline Service, Shift Supervision, Government Transaction Processing, Customer Inquiries & Escalations, Data Entry & Quality Control, Records & Document Management, Team Training, Regulatory Compliance, Operational Coordination, Safety & Security, Microsoft Excel, Microsoft Word, Microsoft Outlook, data entry and document control, Data Modeling
Employee Relations
Customer Support
Docker
Budgeting
Accessibility
Professional experience
- Carry out ship maintenance and operational support tasks in line with approved safety, security and work procedures.
- Support hazard identification, safe work practices, security requirements and the timely communication of operational issues.
- Coordinate daily assignments within a team of approximately 30 personnel in a disciplined and time-sensitive environment.
- Train and guide colleagues on relevant maintenance, safety and operational procedures while maintaining accurate task records.
- Delivered frontline government services by receiving, reviewing and processing customer transactions in accordance with approved policies and procedures.
- Verified required documents and data, guided customers through corrections or referrals, and helped ensure procedures were completed before they left the service centre.
- Assumed shift supervision responsibilities during the final two years, coordinating workflow and daily tasks for a team of approximately 15 employees.
- Handled inquiries and escalations professionally, with a focus on service quality, customer satisfaction, complaint prevention and operational continuity.
- Updated service statistics, documented transaction outcomes and communicated relevant information to internal stakeholders.
- Trained new and existing employees on procedures, systems, data quality and customer service standards.
- Maintained confidential physical and digital records and worked against KPIs covering service time, data quality, errors, complaints and customer happiness.
- Carry out ship maintenance and operational support tasks in line with approved safety, security and work procedures.
- Support hazard identification, safe work practices, security requirements and the timely communication of operational issues.
- Coordinate daily assignments within a team of approximately 30 personnel in a disciplined and time-sensitive environment.
- Train and guide colleagues on relevant maintenance, safety and operational procedures while maintaining accurate task records.
- Delivered frontline government services by receiving, reviewing and processing customer transactions in accordance with approved policies and procedures.
- Verified required documents and data, guided customers through corrections or referrals, and helped ensure procedures were completed before they left the service centre.
- Assumed shift supervision responsibilities during the final two years, coordinating workflow and daily tasks for a team of approximately 15 employees.
- Handled inquiries and escalations professionally, with a focus on service quality, customer satisfaction, complaint prevention and operational continuity.
- Updated service statistics, documented transaction outcomes and communicated relevant information to internal stakeholders.
- Trained new and existing employees on procedures, systems, data quality and customer service standards.
- Maintained confidential physical and digital records and worked against KPIs covering service time, data quality, errors, complaints and customer happiness. SELECTED RECOGNITION
- Received certificates of appreciation from the Director General for professional contribution and performance.
- Selected as Employee of the Month on multiple occasions and trusted with shift leadership and employee training. EDUCATION & CREDENTIALS High School Certificate: Abdul Qader Al Jazaeri | 2014 Professional Qualification: Certificate of Completion - Ship Maintenance Specialization Driving Licence: UAE Light Vehicle Driving Licence TECHNOLOGY & LANGUAGES Technology: Microsoft Excel, Microsoft Word, Microsoft Outlook, digital filing systems, data entry and document control Languages: Arabic - Native | English - Intermediate (B1)
Education
Certifications
Languages
Arabic · Native
English · Professional